Privacy Policy

Effective Date: August 3, 2025

Welcome to Flramdor Shopping Website (hereinafter referred to as "this Website"). We respect and protect the personal privacy rights of all users who use the services of this Website. In order to provide you with more accurate and personalized services, this Website will collect, use, store and protect your personal information in accordance with the provisions of this Privacy Policy. Please read and understand this policy carefully before using this Website.

1. Scope of Application

This Privacy Policy applies to all operations and services you obtain through this Website (including but not limited to websites, mobile applications, etc.).

This policy does not apply to the following situations:

Information collected by other websites linked through this Website;
Services provided by third parties (such as payment services, logistics services, etc.). These third parties have their own independent privacy policies, and we recommend that you review their privacy policies.

2. Information We Collect

To better serve you, we may collect the following categories of personal information:

Registration and Account Information: your name, mobile number, email address, password, etc.
Order and Payment Information: delivery address, contact phone number, product details, order amount, payment status (actual payment data is handled by third-party providers), order history.
Browsing and Behavioral Information: browsing records, shopping cart, wishlist, etc.
Other Information: content provided during customer service communication, surveys, reviews, sweepstakes, etc.

3. Ways of Using Information

The personal information we collect will be used for the following purposes:

Fulfill shopping services such as order processing, delivery, and payment completion;
Manage your account and ensure its security;
Provide customer support and handle feedback or complaints;
Send essential notifications including order and logistics updates;
Offer personalized product recommendations;
Send marketing messages (opt-out available);
Improve our products and website experience;
Prevent fraud and ensure platform safety;
Fulfill legal obligations under applicable laws.

4. Sharing and Disclosure of Information

We value your privacy and do not share your personal data unless necessary. Sharing may occur:

With logistics providers to fulfill deliveries;
With payment providers to complete transactions;
In compliance with laws or legal requests from authorities;
To protect the rights and safety of users or the public;
In business transfers (merger, acquisition) where we ensure data protection by the recipient.

5. Your Rights

Right to access and copy your personal data;
Right to correct inaccurate personal data;
Right to request deletion under lawful conditions;
Right to withdraw consent at any time (e.g., unsubscribe from emails);
Right to cancel your account via the account settings.

To exercise any of the above rights, please contact our customer service. We will respond within a reasonable time.

If you wish to exercise rights granted under your local data protection laws (such as the GDPR or CCPA), you may contact us at privacy@flramdor.com. We will review and handle your request in good faith within reasonable scope.

6. Storage and Protection of Information

We retain personal data only as long as necessary:

Order records are kept for 3 years after fulfillment and warranty periods;
Browsing data is kept for 1 year.

After expiry, data is deleted or anonymized.

We implement encryption, access controls, audits, and other safeguards to protect your data.

In case of a data breach, we will take immediate action and notify users and authorities as required.

7. Use of Cookies and Similar Technologies

Cookies are small text files stored on your device to improve your experience. We use cookies to:

Remember your login status;
Preserve shopping cart items;
Analyze site usage for optimization;
Provide personalized recommendations.

You may disable cookies via your browser settings, which may limit certain features.

User Consent and Cookie Preferences:

This Website uses cookies and similar technologies only with your consent where required by law. Upon your first visit, a cookie banner will inform you about the use of cookies and provide options to accept or reject non-essential cookies.

You can manage or withdraw your consent at any time through browser settings. We do not use third-party trackers such as Google Analytics or Facebook Pixel. If this changes, we will update this policy and request your explicit consent.

8. Protection of Minors' Information

This Website does not offer individual services to minors under 18. Minors may use the Website only with parental or guardian consent and supervision. Guardians may access, correct, or request deletion of minors' data by contacting customer service.

9. Updates and Notification

We may update this Privacy Policy based on legal changes or business needs. We will publish updates prominently on the Website and notify users when appropriate. Your continued use of the Website after updates indicates your acceptance of the revised policy.

10. Contact Information

If you have questions or wish to exercise your rights, contact us at:

Customer Service Email: privacy@flramdor.com

This Privacy Policy is effective from the date of publication.